1 hour ticket response
We are specialized in giving a prompt and appropriate reply to every helpdesk ticket posted by a customer. Our expert client support team representatives will examine your inquiry and will offer you the most efficient option. We offer a 1–hour response time guarantee for all tickets. In fact, the average customer support ticket response time has proven to be 20 minutes.
A Top–Class Customer Care Service
Our customer care staff representatives have immense experience in the Linux shared hosting packages market and are knowledgeable enough to offer a swift solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the customer support ticket will be forwarded to a developer or admin for further assistance.
An Easy–to–Navigate Help Center
In the Online Control Panel you will find an intuitive Help Center section where you can find quick hints on how to use our services. You can see the answers to your inquiries in the F.A.Q. section, see more hints in the web hosting account administration articles or watch the step–by–step video tutorials.