Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be dealt with within maximum one hour after the support ticket or e–mail was submitted. If your issue calls for further assistance from a system administrator, we’ll forward the ticket or the email to the person in charge, right away and we will leave a comment to let you know that more time will be needed for discovering a solution. If you make use of the Optional Managed Services package, all of the server management services included there will be completed whenever you specify.
A Top–Class Support Service
If you require any help with our Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, don’t hesitate to reach our technical support staff anytime through the ticketing system. Plus, should you require help administering your dedicated server, you can make use of our Optional Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting procedures, backup disk storage space, etcetera.
An Easy–to–Navigate Help Section
Our Online Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the instructional articles also video versions that show all the tasks that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.