Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Guarantee

  • Our client assistance team is present round the clock to reply to every one of your help demands. Each ticket you post to us shall be responded to within up to sixty minutes. If your case requires help from an admin, we are going to forward the ticket to the technician on duty and will let you know that the issue is being resolved.

  • Top quality support service

  • Top–quality Client Support Service

  • Our technical support team will be on duty for you day and night to to respond to all help inquiry tickets that you send. We offer technical help for the apps that are pre–configured on your server. These include our in–house developed Online Control Panel, the preferred Operating System plus the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An extensive and consistently updated knowledge base is incorporated into our custom–built Online Control Panel. It includes quick tips on how to carry out all the common website management duties. The Help zone presents descriptive how to content articles and step–by–step video tutorials. You can open the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.