Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help section incorporated into our Online Control Panel offers a collection of help articles and frequently asked questions. Aimed towards solving any common issue that you could encounter, they are written by our support team of qualified technicians.

  • Top quality support service

  • Instructional Videos

  • If you prefer to see how an action is achieved or how a problem is resolved, instead of just reading about it, take a look at our compilation of instructional video tutorials. They cover plenty of different issues and will help you swiftly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 support service with a sixty–minute ticket response time guarantee. A team of knowledgeable technical support engineers will be online for you to attend to all the inquiries that you may have. During non–busy times, a response will be given in even less than twenty minutes.