If you are a site owner, a problem can always crop up and it doesn’t automatically have to be connected to the web hosting service itself. For instance, something could go wrong when you bring an Internet app up to date or some critical content can be edited or erased unintentionally. Irrespective of what the nature of the problem might be, you’ll need to contact the respective support staff and ask them to retrieve a backup or to help you deal with the problem that you’re experiencing. How promptly they will do it will determine the interval of time that your sites will be unreachable. For some sites like social networking sites or web shops, a regular outage period too often equals losing visitors and cash. That said, it is important to use the services of a company that offers not only a very good tech support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any ticket that you submit or any email that you send is just sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your question or issue may be, we will lend you a helping hand instantly and will give you the needed info to solve any problem with your sites. The actual reply time typically doesn’t surpass fifteen-twenty minutes, which goes to say that you can forget about waiting for hours to get a problem resolved or even worse – waiting around one whole day only to obtain a response that more information is needed while nothing’s solved. We’ll give you assistance in a well-timed manner solely because we are aware of how precious time can be in the dynamic online era. The 1-hour response guarantee applies to any technical or billing question that you may have with regards to our Linux shared hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize precisely how crucial it is to obtain well-timed assistance, we guarantee that you won’t ever have to wait around for more than 1 hour to get a reply to any support ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – billing, general or technical. Also, our customer and technical support team will be at your disposal 24-7-365, which is the reason why even in case you post a ticket during public holidays, you’ll invariably receive a blazing-fast reply, which will include the answer to a question, the solution to a problem or the info needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to spend a whole day waiting around for a response like you would with plenty of other hosting providers.