One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any ticket that you submit or any email that you send is just sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your question or issue may be, we will lend you a helping hand instantly and will give you the needed info to solve any problem with your sites. The actual reply time typically doesn’t surpass fifteen-twenty minutes, which goes to say that you can forget about waiting for hours to get a problem resolved or even worse – waiting around one whole day only to obtain a response that more information is needed while nothing’s solved. We’ll give you assistance in a well-timed manner solely because we are aware of how precious time can be in the dynamic online era. The 1-hour response guarantee applies to any technical or billing question that you may have with regards to our Linux shared hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize precisely how crucial it is to obtain well-timed assistance, we guarantee that you won’t ever have to wait around for more than 1 hour to get a reply to any support ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – billing, general or technical. Also, our customer and technical support team will be at your disposal 24-7-365, which is the reason why even in case you post a ticket during public holidays, you’ll invariably receive a blazing-fast reply, which will include the answer to a question, the solution to a problem or the info needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to spend a whole day waiting around for a response like you would with plenty of other hosting providers.