There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. It’s the least complicated communication channel for many reasons. If no representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy and paste large bits of info without needing to worry about printing errors, and if a given problem needs more time to be resolved or a number of responses must be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you need to supply info or to follow instructions, you’ll have to use at least two different admin consoles and this number can rise in case you want to administer a handful of domain names. Also, many hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the support ticket system that we use with our Linux shared hosting packages is an integral part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize different logon credentials, as you’ll be able to manage your tickets and the hosting account itself from a single place. So, in case you’ve got a question or experience a problem, you can contact our help desk team members momentarily. Our ticketing system features an intelligent search mechanism. This implies that even in case you’ve sent a multitude of tickets through the years, you will be able to track down the one that you want with ease. Furthermore, you can check knowledge base instructions for troubleshooting commonly faced obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you won’t need one more support platform to touch base with our client support staff – you can do it on the spot in case you experience a difficulty. Submitting a new ticket requires a couple of clicks and tracking down an older one is just as simple. With our clever search filter, you can quickly track down any ticket that you have already sent. You can open a ticket whenever you want since our support staff members are at your disposal 24x7x365 and respond in no more than sixty minutes, even though it seldom takes that much to obtain support. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about having to use two or more platforms to resolve a simple problem.