24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and technical support for our Linux shared hosting packages. Even if you are not our client yet and you have some questions, we can help you right away and provide the needed info, to give you a choice to make the very best decision when you purchase your new hosting account. We are available any time, including weekends and holidays, and we provide various means of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have several phone numbers internationally, thus you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you are able to take full advantage of our 24/7 support services even on official holidays. All of your websites will be available at all times and so will we. With plenty of connection options, you will be able to choose the optimal approach to get in touch with us and learn more about our solutions in case you do not have an account yet, or ask for assistance if you are already one of our customers. You are able to give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour answer time warranty, even though it rarely takes more than 20 mins to receive assistance irrespective of the nature of the trouble. Using our customer and tech support services, we will be there for you when you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to get quick support in general, let alone when you run a whole server, so each dedicated server that we supply comes with 24/7 support with 1-hour reply time guarantee regardless of the problem. This service is totally free for all of the difficulties with the server or the software that was installed from our administrators through the setup, therefore you can get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you could send an e-mail, and the actual response time for both rarely exceeds 30 mins because we have administrators available 24 / 7. If you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you can employ our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you can include to your server package from the billing Control Panel.